FAQ

We've upgraded most of our shipping to Epacket, DHL/UPS expiated to help get your order to you as fast as possible, at no extra cost to you!

Our Average shipping time is currently 12 days within the United States for print on demand items. Our non print on demand items are averaging at 14 days,

Keep in mind some items are custom made or take longer to make, and might even be shipped internationally (Japan, France, austria, Etc) so on those products shipping time averages anywhere from 4-8 weeks. With express it gets cut down to 2-4 weeks). They are usually collectable type items that need to be shipped from their original country, to keep things authentic and fresh, we follow their manufactures guidelines and let them manage the shipping.

We're working around the clock to make sure everything is running smoothly, don't worry, you're in good hands! We have a team of highly professional and dedicated members from all over the world to provide you with 24/7 support :)

Email us directly at any time at contact@odycool.com

Please include your order number, shipping information, and when you placed your order in the email.

Remember its the holidays and busiest time of the year for us, so please do not spam and be nice!


Is your site safe and secure?
Yes, our site is 100% secure. We use 256-bit SSL, the same level of encryption used by large banks around the world. (Plus Ive bought a lot of the things myself for my brother & sister for their birthday, don't tell them!)

When can I expect my items?

Some of our products are produced on demand so it depends. Maybe in a few days, maybe in a few weeks. Most items usually get printed and shipped less than 3-6 business days after you order. Once we ship your order, it should get to you in a few days (United States) or a few weeks (everywhere else). We’ll send you an email when it ships. If you're still not sure, Contact Us. We're happy to clear things up. Email ME directly at: contact@odycool.com - Please include order number + Shipping information.

The Bed Set's are currently 8-27 days, but we're seeing a lot of them get held up in customs due to the size of the packaging so they're experiencing longer shipping times, please give it up to 65 days and then email us if you still haven't gotten your order.

You're covered for 60 Days when it comes to shipping so theres no need to panic about any issues. After you get your package you have 7 days to love it or send it back to us. (Just read the rest of this page to make sure you apply for the refund or exchange, worst case we give you store credit worth the value, and we're adding new items daily!).

Items in this Collection are the only ones that are in the Apparel Collection!! Everything else usually takes longer to ship out. Orders with any failed prior payments are automatically placed on "Hold" for 7-14 days to make sure everything is ok, and then follow the normal shipping process.

The normal shipping process:
For Apparel items (in THIS collection), the item will be printed within the first 6 hours. Over the next 3 days everything is packaged and shipped, and anywhere from 7-14 days from your order, you should have the item at your door step.

For all non apparel items, after the payment is cleared, it goes to our suppliers which are over sea's and they take anywhere from 7-14days to process (Pack, ship and fill out all required paper work) the order, and then shipping takes anywhere from 20 to 45 days, in some cases, up to 65 days (The longest Ive seen so far is 50 days).

Do not worry! We've got people working around the clock making sure everything is shipped on time and gets to you as fast as possible! You're FULLY PROTECTED in case anything goes wrong, even if you want a refund after you get the item for what ever reason! Do not panic!

How much is shipping?
We offer affordable (and FAST) shipping, starting at just $4.95 (though its different from product to product, some are even free to ship!!). We offer awesome discounts on shipping when you order more than one item!

Other
If you have any other questions, please feel free to email any of your questions to contact@odycool.com